Today I had Todd Reardon, President of the Braeger Group, come and talk to my enterepreneurship class.
Todd maintains that there are two motivations for people to become high performers- and to stay on the job:
A sense of accomplishment
and
A sense of belonging.
How do you engender both in your team members? According to Todd, by being a servant leader - that is, you serve your team by assuring that they have the tools and resources to achieve their goals and feel a personal sense of accomplishmnet. You serve/lead by providing an environment where people feel like they belong. Todd maintains that is one of the primary roles that unions played, and still play-workers feel like they belong. They associate with the union. As one student in my class admitted, the union he belongs to serves up a keg of beer at its nonthly meeting.
Hewlett Packard and subsequent Silicon start-ups were known for their Friday afternoon keggers. People got a chance to socialize and feel like they belonged. Maybe we need to kind other ways to foster belonging so we don't have team members drinking too much before driving, but you get the idea.
How about finding ways to use our technology to encourage belonging? How about a group blog? How about a team facebook? How much do you know about the people who work for you?
Years ago, I was part of a group of high potential executives at my company (a Fortune 100). They randomly assigned us tables for dinner and left one seat empty at each table. During the course of dinner, the CEO of the compay played "musical tables" and moved from table to table. He sate between me and another guy at our table. He asked this other guy how his son (using the kid's name) was doing on his sports team. After the CEO left the table, I asked the guy how long and when he had worked with the CEO earlier in his career. He responded that he had met the CEO only once before and they just traded stories about their sons. He was astounded that the CEO remembered - even his son's name.
So, do you think this guy feels a sense of belonging? Do you think he's going to go to the wall to asssure that the mission of the CEO is carried out? YOU BET!!!
A servant leader provided the resources for his or her team to accomplish their goals AND provides an environment that engenders a sense of belonging by keeping it personal (kegger or not!).
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